Frequently Asked Questions

How can I buy from Dynaline?

If you already have an account with us you can order online, via email, fax or by calling in and speaking to one of our Customer Service Representatives.

If you are not a current customer, you can become a distributor by completing the form found on our distributors page or contact us and we would be happy to direct you to one of the distributors in your area.

What is your return policy?

All returns must be authorized by obtaining Return Request number from Dynaline Industries Inc. To be accepted all returns must be shipped “freight prepaid” and all documents provided must reference an Return Request number. Items returned to Dynaline Industries Inc. within 30 days from the purchase date will be exempt from the restocking charges. After 30 days only annual returns will be accepted. Returned merchandise must be in full package quantities and in re-saleable condition. A 25% restocking fee will be applied to any items requiring additional handling. Return requests can be sent to orders@dynaline.com.

Claims for goods lost or damaged in transit are to be made with the carrier. Claims for shortages or other errors must be made within fifteen (15) days of receipt of goods.

What is your minimum order policy?

Minimum invoice must meet or exceed $75.00 net value.

What is your prepaid freight policy?

Individual shipments with a net invoice value of $1000.00 or more will be shipped “freight prepaid” to one destination anywhere in Canada by a carrier of our choice.

What is your warranty policy?

All products are fully warrantied against defects in material and workmanship for a period of one year from the time of purchase – Proof of purchase must be provided. A Return Request number must be obtained from Dynaline Industries Inc. prior to returning any warrantied items for credit and must be shipped “freight prepaid” to the nearest Dynaline warehouse. Once product is received, inspected and approved, credit will be issued for the product and the freight reimbursed for the warrantied items.

How can I order online?

Contact orders@dynaline.com and let us know which company you are with and what email address you would like setup for online ordering -or- fill out our distributor form. We will get back to you within 2 business days with your login credentials and an ecommerce user guide for your reference.